Update on the Pottery Barn/UPS drama...
During the same week the Pottery Barn shipment was misdirected, my mother-in-law ordered a glaze tri-pack for us from the Aloha Shoyu online store. This shipment was once again redirected from our correct address to our old address. But this time when delivery was attempted, the driver was told we had moved... so the package was shipped back to the sender in error. Grr! So once again, I placed calls to UPS customer service to investigate. This time, the UPS customer service agent had the local UPS facility give me a call directly. Turns out there were a couple factors that contributed to these shipping errors... the UPS driver during the week of the Pottery Barn and Aloha Shoyu deliveries was a substitute driver, was unfamiliar with this area, and couldn't seem to locate our home and the UPS database information shows my current address as my previous address and vice-versa. The agent I spoke with was extremely apologetic and corrected the database immediately. Whew! I finally received my Pottery Barn shipment on Friday, the Aloha Shoyu shipment is being resent, and I am now keeping my fingers crossed that this is the last of these UPS errors!